24/7 mental health support and information services
Published on 23/9/2022
Reviewed on 15/9/2023 by Bryony Rhodes-Wort
Our Clinical Product Team has provided the following information about the mental health support and information services available through your plan. The service is here to provide advice and support when you may be struggling with life's challenges.
In this article, you'll find out:
Need someone to talk through your problems with?
Protecting our mental health and wellbeing is more important than ever with the challenges we face in today's world. Social connection and emotional support from others can play a huge part in keeping us mentally well. If you are struggling with difficult thoughts or feelings, you may benefit from reaching out to a trained counsellor for advice and support. The telephone counselling and advice services provide a way for people to access quick, confidential support when they may find things difficult to cope with.
Here's what you need to know about the 24/7 confidential helpline:
The benefits of the 24/7 mental health support and information services
1. Confidential
Speaking to people you know can be helpful for many problems, but sometimes you may want support from a professional.
Whether you have a health issue, legal concern, financial challenge, or a relationship question, you'll be able to speak to a qualified professional.
They’ll ask what your call relates to. This is to ensure you get the right support, as quickly as possible. All interactions with the service are confidential. When you call, they'll ask what your call relates to. This is to ensure that you get the right support, as quickly as possible.
2. Immediate emotional help
Your call will be answered by a qualified counsellor or advisor. Their 'in-the-moment' support is designed to help you with whatever immediate emotional difficulty you are experiencing at that time. Examples include, but are not limited to:
Mental health concerns such as anxiety, low mood or depression
Emotional support
Stress management
Marital changes
Relationship concerns
Work stress
Bereavement and loss
The counsellors will provide you with space and time to discuss your concerns and provide guidance and mindfulness techniques to help you in the present.
A few simple changes are often enough to make a world of difference. The counsellors may suggest useful resources to help you make those changes. At the end of the call, the counsellor will also explain the options available to you moving forward.
3. For others in the home
You can pass the phone number to the people you live with who are over the age of 16 and are named on your policy, so they can use the services too.
They may be facing challenges you’re unaware of, like exam stress, bullying, depression or money issues. It’s worth offering them another way of getting help if they need it.
4. Qualified professionals
If you have a legal or financial question, they have qualified Legal and Financial Advisors, with Degrees in Law or Diplomas in Professional Financial advice.
If you need emotional support, then you'll be able to speak to a qualified, accredited or registered counsellor or psychotherapist.
5. Available 24/7, 365 days a year
You can speak with a qualified professional 24 hours a day including bank holidays, like Christmas Day and New Year’s Day.
We know that these times can be particularly challenging for many, so the support is there for you when it’s needed most.
6. Legal & advisory support
The legal advisors can offer practical guidance on a wide range of issues and legal areas. They can provide information on areas such as:
Legal proceedings
Family Law (divorce, childcare, property & financial settlements)
Property and Land Law (neighbour disputes, housing disrepair, mortgages and rent)
Wills & Probate
Civil Law
Motoring offences
Consumer Law and rights
7. Financial information
The Financial advisors can offer information, advice and signposting for a range of financial concerns. they can assist with the following:
Benefits guidance
Budgeting information
Dealing with creditors, debtors, bailiffs, CCJs
Legislation regarding credit protection, ISAs and Tax information
Equity release
8. Anything else you want to discuss
Life can be hard at times but remember, you are not alone. Our provider can offer advice in these areas too:
Parental support
Childcare support
Eldercare
Addiction such as alcohol and drugs
Gambling
Retirement
Dependent care
Discrimination
Identity and LGBTQIA+
Domestic abuse
24/7 mental health support and information services
With a 1-2-3 Health Plan you can access a counselling and advice support line whenever you need it
How can I access the mental health support and information services?
You can access the telephone number in your online account.
You'll speak to a trained professional straight away, and they may be able to help you instantly, depending on the nature of your call.
Use the same phone number to access mental health support and legal or financial concerns. Store the number on your mobile so it’s there whenever you need it.
Structured therapy
If your issue needs structured support, a brief suitability assessment will be completed over the telephone to understand your needs and identify the appropriate support options.
Don't worry, this is a simple conversation with the counsellor over the phone, where they will ask you some questions about your issue, emotions, and general wellbeing.
If, following the clinical assessment, it is determined that structured support is appropriate, then you will be matched with a counsellor for a block of 6 short-term solution-focused sessions.
The sessions can take place via telephone video call, or face-to-face and you'll be asked for your preference.
Unfortunately, an individual's presenting issues may be complex, require longer term work, or specialist interventions. If deemed unsuitable for their short-term solution-focused model, the counsellor will signpost you to specialist organisations and support to suit your needs.
Support is just a phone call away
Watch the video about Simplyhealth's mental health support and information services:
Video transcript
Isn’t it nice to know that with a Simplyhealth plan you have access to 24/7 mental health support and information services. We believe good health isn’t just about the body; it’s in the mind too.
When life gets a little overwhelming qualified professionals are just a phone call away. Whether its support on your mental health, work or money worries or legal issues.
Speak with a qualified professional anytime, day or night. We are here to make those tougher moments a little easier, with our services:
Counselling support
Financial and legal advice services
24/7 ‘in the moment’ support
Making it simple for you and your family to stay mentally fit and healthy. Simplyhealth, all together healthier.
Can I access online cognitive behavioural therapy (CBT)?
CBT is a talking therapy that can help you manage your problems by giving you the tools to change the way you think and behave. This service can provide digital CBT, if appropriate following a clinical assessment.
If suitable, you will be given access to the digital CBT platform Silvercloud. Here you can complete the modules and programmes set for you, at your own pace and in the comfort of your home. The Silvercloud platform can be accessed from a computer, tablet, or smartphone with internet access.
This is not typical structured therapy and will not have ‘appointments’ as such – all of this will be discussed and explained to you, during the clinical assessment stage.
A counsellor will digitally check in with you throughout your online course to monitor and review your progress. The counsellor will also provide feedback and guidance to you, via written reviews.
I recently needed some counselling and was able to access this via my Simplyhealth plan that is provided to me by my employer. I telephoned customer services who were very professional and they gave me the direct number to use.
I dialled the direct number and was immediately talking to a trained counsellor, The whole process was flawless and the counselling team very understanding and caring, they even telephoned me the next day to follow up.
- Kevin, February 2020
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